House Rules & General Terms and Conditions
When many people use a climbing facility together it requires a certain degree of discipline, mutual consideration, neatness and tidiness. We have summarised the essential points for good cooperation in our house rules. Please also comply with the general and basic safety measures in climbing. We point out that with the purchase of a ticket, a contractual relationship is created with us and our General Terms and Conditions therefore come into force.
House RUlesProcedure upon entry
- Registration: Access to the climbing facility without registration and without a valid ticket is not permitted. The exception is visiting our bistro. When you register, we draw your attention to the dangers in our climbing facility and, with your signature, oblige you to comply with our house rules, to observe the safety aspects when climbing and bouldering and to accept our terms and conditions.
- Cash desk and rental: After successfully registering, you can buy your admission ticket at the cash desk and rent any equipment you need. With the ticket you can enter the climbing centre through the turnstile and you can also use it to lock the changing room lockers. Your ticket is personal and may not be passed on to other people. Abuse of this will be punished.
- Climbing courses: If you are interested in a climbing course, we ask you to visit our homepage and book your desired climbing course online. Please also note the specific terms and conditions when purchasing climbing courses! For organizational reasons, no climbing course can be booked at the cash desk itself. Organizing and giving climbing courses by external persons or entities is not permitted without prior consultation and registration with the operator of the climbing facility.
- From the changing rooms to the climbing or bouldering hall: Please change in the changing room instead of in the climbing areas and only take with you what you absolutely need. Backpacks, bags and unnecessary items of clothing in particular should not be taken into the climbing areas. After changing in our changing rooms, you can go directly to the climbing or bouldering hall. The climbing hall may not be entered with street shoes. Please take suitable indoor shoes or slippers with you.
Cleanliness and tidiness
- Use shelves and storage compartments: Backpacks, bags or other items that you cannot leave in the changing room and that you do not need immediately when climbing or bouldering are best stowed in the compartments or shelves provided for this purpose. Objects lying around on the floor, in the fall areas or in front of the shelves contribute little to cleanliness and tidiness, rather endanger escape routes and safety when climbing.
- Compulsory shirts and no bare feet: Wearing a T-shirt is compulsory for the entire stay in our climbing facility, including the gym and bistro! For reasons of hygiene, our bistro, our weight room and the toilets may not be entered without a T-shirt or with bare feet.
- Avoid making unnecessary noise: Out of mutual consideration, unnecessary noise in the hall should be avoided. Avoid loud screams while climbing, making music on your own, unnecessary shouting and other nuisance noises. We ask climbing instructors and parents to make their students and children aware of this.
- Waste and recycling: Please avoid unnecessary waste and try to separate it properly: organic waste in the green bins, plastic waste in the yellow bins and residual waste in the black bins. Thanks for your help.
- Lost & Found: Check that you have all your equipment when you pack up, but at the latest before leaving the climbing centre. If you have forgotten something, please do not call us, rather come to us immediately and promptly to see for yourself whether your forgotten items can be found on the "Lost & Found" shelves. Forgotten valuables (purses, watches, ID cards, etc) are kept at reception.
- Smoking ban: There is a strict smoking ban in the entire climbing facility (indoor and outdoor). Exceptions are the designated areas in the bistro garden.
- Self-catering and food you have brought with you: Food you have brought with you or snacks from the supermarket may not be eaten in our bistro or in the garden. You can use the BD Lounge area on the first floor for this. We ask for your understanding.
General security considerations
- Personal responsibility: Climbing is a risky sport and can lead to serious, sometimes fatal injuries. All visitors use our climbing facility at their own risk and confirm by registering that they are climbing under their own responsibility. There is no safety check by the operator. Minors or beginners may only enter the sports facility when accompanied by a competent person. Adjust the climbing difficulty and bouldering height to your own climbing level and avoid unnecessary falls.
- Stay in safe areas - avoid falling spaces: When entering the climbing and bouldering areas, make sure not to walk into the falling or landing area of other climbers or boulderers. Most importantly: no exercises and no sitting below people who are climbing! Only stay in safe areas and always look up when changing to other routes or to other boulder areas! Use obvious and hazard-free transit routes on your way through the hall and go to the gymnastics area on the boulder mushroom on the upper floor for your stretching exercises!
- Safety floor: Our safety floor is of the highest quality and can prevent many injuries as long as you don't fall onto or trip over objects lying around (backpacks, bags, bottles, etc). Due to the highly delicate surface, sharp and hard objects can easily damage the floor. Please do not place any hard or pointed objects (chairs, massage tables, high heels, camera tripods, etc) onto the floor and do not leave any hard objects lying around in the climber's fall or landing area (water bottles, belay devices, etc).
- Observe the general climbing rules: warm up before climbing, avoid falling areas, no belaying while sitting, no telephoning when belaying, partner check before each start, use belay devices correctly, avoid slack ropes, do not skip bolts, keep your distance when climbing, no bottles in the fall area, note the difference in weight between you and your partner, no top rope in the middle of the wall, and much more. The generally applicable safety considerations for rope climbing and bouldering must be observed without exception and apply to everyone.
- Loose holds: If you find loose holds or other damage in the climbing hall or in the bouldering area, report this to our staff immediately. Visitors to our climbing facility are not authorized to screw on holds, attach markings or make any other changes.
- First aid obligation in the event of accidents: All users of our facility are obliged to provide assistance in the event of accidents and must provide their personal details if the accident is recorded by the police. Accidents of any kind must be reported to our staff immediately.
- Danger when running around and playing: Running around and playing in the climbing facility can lead to incursions of the fall areas and the obstruction of belayers and is therefore strictly prohibited. Ball games in particular are not permitted. Parents are responsible for their children.
- Children and exposure to dust: Very small children in particular require special protection. Make sure that children do not run into other climbers’ fall space or landing area or climb under other climbers. Parents and the responsible accompanying persons have a duty to supervise children during their entire stay in the climbing hall and are liable for their childrens’ behaviour, their students and their course participants. Small children should be constantly spotted while bouldering and should not climb higher than 3 metres. Please also ensure that children do not paint our climbing walls with magnesium or chalk. We would also like to point out that the level of dust in the bouldering room in particular is very high and that small children and people with respiratory problems should therefore avoid this area at peak times if possible. This applies in particular to very small children.
- Weight room: Training on the fitness equipment, especially working with the free weights, bars and dumbbells, requires a lot of experience and is dangerous if done incorrectly. For this reason, children under the age of 14 are not allowed in the weight room. Minors need the consent of a legal guardian. The weight room may not be entered without a shirt or barefoot and must be left clean and tidy. The training equipment must be properly cleared away after use. The use of chalk is prohibited in the weight room.
- Pets: Dogs, cats, and any other pets may not be taken into the climbing centre or the bistro. Trained assistance dogs for para-climbers are excluded.
- Alcohol or listening to music while climbing: For safety reasons, climbing after drinking alcohol and climbing with headphones is prohibited. Climbing with loud music is dangerous because it is not possible to hear any warnings from other climbers or the announcements made by our staff.
- Fire: In the event of a fire, the entire facility must be evacuated immediately via the emergency exits in the direction of the assembly point. Instructions from staff must be followed. The stairwell, the escape routes and all emergency exits must always be kept clear. This notice applies in particular to prams, rucksacks and other obstacles on the inside of the emergency exits and to bicycles and mopeds outside the emergency exits.
Pay attention to reserved times
- General information about reservations: In our climbing centre, only the in-house climbing school and the climbing association are allowed to reserve certain wall areas for themselves. All other visitors, teams and training courses are not entitled to do this.
- Unauthorized reserving or blocking of individual lines: The unauthorized reserving or blocking of individual lines, routes or wall areas is expressly forbidden and can lead to expulsion from the climbing hall.
- Training and competition areas of the performance training center: We would like to point out that special areas (speed indoor and outdoor, lead overhang indoor right, lead overhang outdoor, boulder training area above and the entire roundabout below) belong to the training and competition area of the climbing association and the local athletes have a right to train in these areas exclusively. Outside the reserved times, other visitors can use these areas. In particular, we ask foreign national teams to observe the reserved times and to contact the climbing association (austriaclimbing.com) in advance of a planned trip to Innsbruck in order to plan around any closures due to training camps, competitions or route setting.
- Training course gallery: The climbing gallery on the first floor is a designated course area and can be reserved and blocked by our climbing instructors for conducting in-house courses. We ask for your understanding.
- Competitions - limited operations: Especially during periods of major events, there may be limited operations, some areas may be unavailable and sometimes even the entire climbing facility may be closed. In this case, we refer holders of season tickets to the 320-day operating obligation in our terms and conditions.
AGBsGeneral Terms and Conditions
- Operator of the climbing facility: The operator of the Innsbruck climbing centre is the "Alpenverein Kletterzentrum Innsbruck GmbH" based at Matthias-Schmid-Straße 12c, 6020 Innsbruck, Tel. +43 (0) 512 39 73 40 0, e-mail: email@example.com. Correspondence and referrals to: Alpenverein Kletterzentrum Innsbruck GmbH "Kletterzentrum Innsbruck" Matthias-Schmid-Straße 12c, A-6020 Innsbruck, e-mail: firstname.lastname@example.org, Tel. +43 (0) 512 39 73 40 0
- Completion of a contract: When purchasing an admission ticket, a contract is automatically completed with the operator and the general terms and conditions therefore come into effect. With prior registration and subsequent signature, you undertake to comply with the house rules and to follow the safety considerations when climbing and bouldering.
- Instructions by staff: Instructions by centre staff must be followed. In the event of serious offences against our house rules or against safety aspects when climbing and bouldering, staff are authorised to expel people from the centre without reimbursement of the entrance fee.
- Changes to the terms and conditions: Changes to business rules will be posted in the climbing centre with the date of the current status. If we do not receive any objections or refusals within two months, the renewals will take effect automatically.
- Specialist training required: Only persons who have specialist training and experience for practising rope climbing and bouldering safely and without danger are authorised to use the facility independently. Users must have sufficient knowledge of the necessary safety techniques. Dependent persons, minors and beginners may only use the climbing facility under the supervision or guidance of an adult and competent companion. Due to the high risk of falling, climbing in the facility requires a high degree of personal responsibility. The climbing centre staff do not check whether the users of the facility have the appropriate knowledge, whether they can implement the safety measures correctly, or whether a competent supervisor is present.
- Registration required: Anyone who registers in our climbing facility can designate themselves as a competently trained person and with the subsequent signature, undertakes to comply with the house rules and safety aspects when climbing and bouldering and with the purchase of the admission ticket accepts our terms and conditions.
- Registration for adults: The registration of adults must be carried out directly on site and confirmed with a personal signature.
- Minors under the age of 18: In general, people under the age of 18 may only use the climbing facility in the presence of a competent supervisor and on behalf of a legal guardian. This supervisor or accompanying person must sign the registration form for adults and fulfil all supervisory duties for the entire stay at the climbing centre.
- Declaration of consent for 14 - 18 year olds: Young people between the ages of 14 and 18 may only enter the climbing facility independently and without supervision if they have a declaration of consent from a legal guardian. There is a download form for this on our homepage.
- Declaration of consent for children in squads: Pupils aged 12 and 13 who are considered squad members, train regularly in a club and take part in competitions may only climb unsupervised in the climbing hall if the required registration form is submitted by both a legal guardian and by the club trainer. There is a download form for this on our homepage.
- Dependent persons and beginners: Dependents and beginners of all ages should attend a professional climbing course and be trained. During the entire time they are in the climbing facility, they are under the supervision of a third person who assumes full responsibility for them and who has signed the adult registration form required for this purpose. This third person must have all the necessary knowledge and experience in rope climbing and bouldering and be able to employ the appropriate belay techniques and safety measures.
- Course participants: During training periods, course leaders and trainers who are in charge of the course and have signed the necessary assumption of liability are responsible for their participants. Advanced course participants who are able to climb independently during their training may only use the climbing facility unaccompanied if they can fill out the registration form for adults.
- Climbing instructors and trainers: Climbing instructors and other group leaders must ensure that our house rules and safety aspects when climbing and bouldering are observed by all participants. You are responsible for them throughout their stay at the climbing centre. This must be confirmed with an assumption of liability form. The unauthorised reserving and use of wall areas or individual lines is expressly prohibited. Exceptions to this are the in-house climbing courses and training by the Austrian Climbing Association in the designated areas.
- External courses: The independent offering of climbing courses or course-like events in the Innsbruck climbing centre by external persons, climbing schools, clubs or other organisations is strictly prohibited and may only be permitted after prior notification and with the written consent of the facility operator.
- Dangers in the Weight Room: Training with free weights, dumbbells and machines can be dangerous. Without appropriate experience in strength training and in handling the exercise machines, this area may not be used. Children under the age of 14 are not permitted in the weight room. Minors between the ages of 14 and 18 are only allowed in the weight room with a competent companion or with a trainer, as well as with the consent of a legal guardian. Specific rules for the weight room are posted there.
- Reserved areas: The Innsbruck climbing centre is also the performance training centre of the Tyrolean and Austrian climbing association. Designated and notified areas of the climbing walls and bouldering walls can be reserved and used exclusively by the climbing association. We kindly ask you to observe the reserved times. In the training course areas, only climbing instructors for the in-house courses are allowed to reserve the areas for themselves during their lessons. We ask for your understanding.
OPENING HOURS, ADMISSION PRICES AND CLIMBING COURSES
- Opening hours and restricted operations: The climbing centre is open daily from 9 am to 10 pm, the bistro from 9 am to 11 pm (subject to change). In case of route setting and smaller events, there might be restricted climbing and the closure of individual climbing sections. The climbing centre can also be completely closed for major events. The use of the facility is guaranteed for at least 8 hours a day, 320 days a year.
- Entrance fees and discounts: Entrance fees can be found in our current price list. Discounts and lower entry fees for younger age categories are only available upon presentation of a discount card and a valid photo ID, e.g. Alpine Club card, student card, family pass, ID card, etc.
- Ticket checks: All visitors to the climbing facility must show their admission ticket and be able to identify themselves during ticket checks. If you refuse to identify yourself, the ticket will be blocked and further use of the centre will be denied. Misused cards will be confiscated without replacement and lose their validity. If a card is misused, a day ticket must be purchased for access. A fine of 250 € to cover damages can follow.
- Personalised tickets: All tickets are created for a specific person and are non-transferrable, i.e. tickets cannot be passed on for other people to use. Abuse will be punished and can lead to being banned from the climbing centre.
- Injuries and reimbursement of tickets: Occupational restrictions, illness, vacation, world trips or other private issues do not lead to an extension or reimbursement of season tickets (annual tickets, etc). If a serious injury leads to a medically prescribed sports ban, the following must be observed:
Immediately and promptly (no later than 3 weeks after your verifiable injury) you must send us a medical confirmation and hand in your valid season ticket. If these conditions are met, we offer the following goodwill arrangement until further notice:
In the event of an injury in the first third of the period of your season ticket, we will extend the ticket until the end of your medically prescribed sports ban, but only by a maximum of 20% of the period of the ticket. In the event of an injury in the second third of the period of your season ticket, we will extend the card until the end of your medically prescribed sports ban, but only by a maximum of 10% of the period of your season ticket. In the event of an injury in the last third of the period of your season ticket, there is no entitlement to an extension. A refund of season tickets is generally not possible.
- Climbing courses: Our climbing course offerings can be seen on our website www.kletterzentrum-innsbruck.at. Registration and payment for climbing courses is exclusively online. If you have specific questions, please send an email to the climbing school office: email@example.com or call them directly during the climbing school's office hours (Monday to Friday from 4 to 7 pm) +43 (0) 664 2161506. If you have specific problems, previous injuries or illnesses, we ask that you let our climbing instructors know in advance so that they can take this into account during the course. Climbing courses only take place with the specified minimum number of participants.
- Cancellation of climbing courses: Private, school or professional restrictions do not lead to a refund of the course fee. Cancellation conditions are as follows: Cancellation is possible up to 10 days before the start of the course. If cancelled up to 48 hours before the start of the course 50% of the fee will be charged. Cancellations made less than 48 hours before the start of the course will be charged at 100% of the course costs. For safety reasons, we especially ask beginners to attend the course regularly. If safety can no longer be guaranteed due to a missed session or particular behaviour on the part of course participants, we reserve the right to exclude people from the course against reimbursement of the remaining course fee. Course fees and admission tickets are not transferable to other persons and are only valid on the agreed course dates.
- Equipment rental: Only those persons who have the necessary knowledge and experience of the safety aspects and operating instructions are authorised to rent equipment. Otherwise, you must arrange for instruction from a competent person yourself. Children and minors without a declaration of consent are not allowed to borrow equipment, only the responsible supervisor. Rented equipment may only be used in our climbing centre and will only be issued on deposit of an ID card. Each renter of equipment is obliged to check for obvious defects before and after use and to report these and other abnormalities immediately. No liability is accepted for incorrect operation or malfunctions on the part of the manufacturer.
- Personal responsibility: The use of the climbing centre is at your own responsibility and risk. Each user of the climbing centre must have the necessary knowledge and experience for bouldering or rope climbing safely. Dependent persons and beginners who do not have the appropriate knowledge and experience must seek expert guidance from an adult or attend a training course. The centre staff do not carry out any checks as to whether the users of the facility have the above-mentioned knowledge and experience or whether they are able to use the equipment correctly. Visitors acknowledge these warnings with the purchase of a ticket and also undertake to observe our house rules and safety considerations when climbing and bouldering. In the event of serious transgressions against our house rules or against general safety considerations when climbing or bouldering, the centre staff are authorised to expel people without reimbursement of the entrance fee.
- Safety in the hall - avoid fall spaces: Due to the dangers of people falling into the rope or falling objects, e.g. mobile phones, belay devices, broken holds, safety errors, etc, the fall space and landing areas below climbers must be avoided. To be as safe as possible, use common areas or obvious transit routes. Any loitering (sitting around, exercising, etc) below climbers or people working overhead can lead to serious, sometimes even fatal injuries. During route setting or maintenance work, there is an increased risk due to falling objects, so that the closed off areas may not be entered under any circumstances.
- Safety factors specifically for rope climbing: Climbing with a rope takes place very high up and can lead to serious, sometimes even fatal injuries, especially if you fall to the ground. Most accidents are preceded by human error, operator error, disregard for climbing rules or carelessness when belaying. We therefore ask you to consider the following points:
- Do a partner check before every start and check: knots, closed carabiners, climbing harness, correctly inserted safety device and 50m rope length and knot in the end of the rope.
- Read the operating instructions for belay devices carefully and avoid improper handling.
- Before every start, check the safety skills of your partner, pay attention to the weight difference and check whether an unexpected fall can be dynamically held.
- Learn in advance the correct posture when falling into the rope: body position ready to move, slightly bent legs and look down.
- When belaying, be careful not to be distracted by other people talking and avoid a slack rope or standing too far from the climbing wall.
- Belaying while seated or using the phone is prohibited.
When climbing on the climbing wall, make sure you keep a sufficient distance from other people and never climb into the fall space of the person in front of you or climbing above you to either side.
- Adjust the grade and risk to suit your own ability and avoid unnecessary falls.
- Leaving the specified lines while climbing and thus changing from one line to another is prohibited. By changing lines, ropes can damage the holds or wooden structures and vice versa.
- Make sure that there are no hard objects in the fall space and landing area of climbers or in the movement area of the belayer, or anywhere else on our safety floor. Bottles or backpacks lying around, can cause you to trip over while belaying or injure yourself unnecessarily in the event of a fall. The safety floor is only an advantage when there are no obstacles or hard objects lying around.
- Safety factors specifically for bouldering: Uncontrolled falls and jumping from high up can lead to serious injuries when bouldering. We therefore ask you to consider the following:
- Warm up properly not only for climbing, but also for jumping from high up.
- When jumping from high up, make sure you have sufficient leg strength to absorb your weight and learn how to land correctly on the mat by rolling without arm support. When landing, make sure that your body is ready to move and that your legs are slightly bent.
- Landing with stretched legs often leads to injuries.
- Get secured or spotted on difficult and high boulders.
- Make sure that your partner cannot be injured.
- Adjust the risk and grade to your own ability and avoid unnecessary falls.
- Pay attention to fall areas and avoid loitering and sitting around in the fall area of other climbers.
- Drinking bottles, bouldering brushes and other hard objects must not be left on the bouldering mats. The bouldering mat is used purely as a jumping mat and must not be misused for loitering, lying around, running around or playing. Please only stay at the edge of the mats.
- Children and beginners should always be within reach of their safety partners and should therefore not climb higher than 3 m.
- Safety factors specifically for Auto-belays/Toppas: The big advantage of climbing with an auto-belay is that you can climb alone. The great danger here is that you don't have a partner who can carry out a partner check with you. Therefore, when climbing with automatic rope protection, pay attention to the following:
- Before each start, do a pull test on the rope and pay attention to resistance and rope getting pulled in.
- Tie yourself in properly and check that the carabiner is closed.
- Make sure your landing area and fall space are free of obstacles.
- Do not climb out of the climbing line or switch lines.
- Keep the pace right. Do not continue climbing if the rope is slack.
- Note the weight restrictions: maximum 130 kg, minimum 15 kg.
- Report any damage, defects, strange noises or defects immediately to the centre staff.
- Safety factors specifically for top-roping: At the fixed top-rope stations, make sure that you attach both carabiners in opposite directions to the belay loop of the climbing harness and insert the rope correctly into your belay device. If you want to climb top-rope in other areas of the hall, then the following applies: Climbing on a top-rope or as a second climber is only permitted if both carabiners are attached in opposite directions at the anchor at end of the route. Overhanging routes may not be climbed with a top rope due to the risk of pendulum swings. Top rope climbing from the middle of a route is not permitted.
- Safety factors specifically for the outdoor area: Additional dangers in the outdoor area can arise due to weather: wind, rain, lightning, moisture, snow or ice. It is strongly recommended not to use the outdoor areas when storms are approaching or in wintry conditions. Large temperature fluctuations in spring and winter can sometimes cause holds to loosen, allowing them to rotate unexpectedly. Here increased caution is required when belaying. In the case of the self-belay machines on the speed-climbing tower, due to the proximity of the fence, pendulum falls or pushing backwards when falling are to be avoided, especially at the beginning of the routes (risk of injury).
- Safety factors for children and people requiring supervision: Children, minors or other dependent persons are at particular risk from falling people or falling objects when visiting the climbing centre. Supervisors are responsible for drawing attention to potential dangers and for keeping the persons to be supervised out of harm's way. It is particularly important to ensure that people being supervised are kept out of the fall space of other climbers and know not to leave objects in the fall space of climbers. Playing and running around in the climbing hall is absolutely prohibited.
- Changing rooms: The facility operator is not liable for any items left unattended, theft or damage to property brought along (except in the case of fault on the part of the operator).
- Damage to property and personal injury: The facility operator is not liable for damage to property or personal injury resulting from their own misconduct, misconduct by other users of the facility or by external companies. The operator is only liable in the event of gross negligence, and/or gross negligence on the part of one of its agents, if damage occurs, e.g. in the process of setting a route or as a result of a broken hold. We would like to point out that holds can turn or break at any time without the facility operator being aware of this beforehand.
- Claims for damages: Claims for damages made to us are limited to € 5,000,000.00 in accordance with our public liability insurance.
- General: The operator of the climbing centre attaches great importance to the privacy of its customers. Personal data is always processed within the framework of the applicable data protection regulations, in particular those of the Data Protection Act (Datenschutzgesetzes - DSG 2000). All employees of the centre operator are obliged to comply with data privacy in accordance with § 15 DSG 2000.
- Processing and transfer of personal data: We only retain personal data in accordance with the required, applicable statutory periods. Your personal data will only be transmitted to third parties with your consent. This does not apply to transmissions that are necessary for the secure use of our websites or when booking climbing courses online. There is no transfer of data to service providers.
- Right of access to personal information: In accordance with the provisions of the DSG 2000, every customer has the right to know about their personal data held by us. For information about data protection and its application, as well as questions about data rights (correction, deletion, revocation, objection), please contact our administration (firstname.lastname@example.org).
- Right to object and right to revoke: In accordance with the provisions of the DSG 2000, you have the right to revoke your consent to the use of your personal data at any time. In this case, your data will no longer be used and will be deleted in compliance with any statutory retention periods. You also have the right to object to the use of your personal data when it violates your overriding privacy concerns. In this case, your data will be deleted within a period of 8 weeks, taking into account any statutory retention periods.
JURISDICTION/PLACE OF EXECUTION/APPLICABLE LAW
If the users of the facility are themselves organisations, the court of Innsbruck is solely responsible for all disputes. If the users are also consumers within the meaning of the Consumer Protection Act, this only applies if they have their place of residence, their habitual residence or their place of employment in the Innsbruck judicial district. The place of execution for all claims and obligations is the registered office of the facility operator. The law of Austria applies exclusively, to the exclusion of national conflicts of law.
The invalidity or ineffectiveness of individual provisions of the user regulations does not affect the legal validity of the remaining provisions; in this case, those agreements are deemed to have been made which are legally effective and come closest to the original objective of the centre operator. If communication in written form is required, transmission by e-mail also satisfies this requirement.