For all Users of the Kletterzentrum Innbsruck
1. General information
1.1 Operator of the Kletterzentrum Innsbruck climbing centre is ‘Alpenverein Kletterzentrum Innsbruck GmbH‘ based at Matthias Schmidstraße 12c, 6020 Innsbruck, Austria. Tel.: +43 (0)512 / 397340, email: firstname.lastname@example.org
Alpenverein Kletterzentrum Innsbruck GmbH
Matthias Schmidstr. 12c
Tel. 0043 (0)512 397340
1.4 Changes to rules and regulations will be displayed in the climbing centre with the date of the updated/modified information. If we receive no objections or rejections within the two months following that date, the proposed changes will automatically come into force.
2. User authorisation
Only people who have undergone sufficient specialist training and who have enough experience to climb risk-free and safely with a rope and/or to boulder safely (rope-free climbing at a height of max. 4.5 metres above a crash pad), OR people who are climbing under the guidance of a competent third party are permitted to use the climbing facilities. All independent users of the climbing facility must possess sufficient knowledge of, and skills in, the secure use of belaying techniques and safety measures.
Users of the facility climb at their own risk and danger. Those using the facility must be aware that, owing to the increased risk of falling, climbing necessitates a high degree of caution, considerateness and personal responsibility. The climbing centre staff does not carry out any checks on whether users possess adequate skills, on whether the belaying techniques/safety measures are being correctly implemented or on whether novices are accompanied and/or being supervised by a competent third party.
2.2 The relevant check-in forms/registration forms are available in the climbing centre. The forms can also be downloaded from our website www.kletterzentrum-innsbruck.at and completed at home prior to visiting the climbing centre. This is quite timesaving, particularly when registering for the first time.
2.3 Adult beginners and beginners of all ages should attend a professional climbing course to learn how to climb safely. In all other cases adult beginners must complete the registration form for adults, and they themselves must ensure that they only use the climbing facilities under the guidance and supervision of a competent adult third party. This third-party person must possess the necessary skills and experience in rope climbing and bouldering and be proficient in the correct implementation of belaying techniques and safety measures. Beginners shall remain under the supervision of this third party throughout the duration of their stay in the climbing centre. The third-party person accepts full responsibility for the beginner and must sign the corresponding registration form for adults.
2.4 Twelve- to thirteen-year-old squad members who regularly train for the club and who regularly take part in official competitions are only then allowed to climb in the climbing centre without supervision if the relevant registration form has been handed in, signed by their parents and by their club coach.
2.5 Minors under the age of 14 years and youths up to the age of 18 years may only use the climbing facilities when accompanied by a parent/legal guardian or by a competent person in a supervisory function who is acting on behalf of the parents/legal guardian, who has signed the registration form for adults and who fulfils his/her duty of supervision throughout the duration of the child’s/youth’s stay in the climbing centre. 2.6 Youths between the ages of 14 and 18 years may use the climbing facilities on their own with a declaration of consent signed by the parents/legal guardian. Without this declaration of consent, we cannot issue an activated admission ticket.
2.7 Course participants may only then use the climbing facilities independently and without an accompanying person if they can fully complete the registration form. Otherwise, in particular in the case of beginners’ courses, the responsibility for these participants lies with the course instructor/coach/trainer who is in charge of the course and who has signed the relevant mandatory registration form for climbing instructors and trainers/coaches.
2.9 External climbing schools, clubs/associations and other organisations: The offering of climbing courses and/or course-like events in the Kletterzentrum Innsbruck climbing centre is only permitted after prior request and with the explicit consent of the facility operator.
2.11 Reserved areas: The Austrian Climbing Association’s centre for high performance sport (Bundesleistungszentrum) is integrated in the Kletterzentrum Innsbruck climbing centre. Selected areas on the climbing walls (e.g. the large indoor overhang or the boulder training area on the upper floor) may be exclusively reserved at any given time by this association for organised training purposes. In the course areas (climbing gallery and boulder gallery), climbing instructors conducting in-house courses are permitted to reserve areas for the duration of their lessons. We thank you for your understanding.
3. Opening times, admission prices and climbing courses (GTCs)
3.1 Opening times for using the climbing facilities are on display; they are Monday to Friday from 9 am to 11 pm and Saturday, Sunday and public holidays from 9 am to 10 pm. (May be subject to change). When routes are being set up, or during special events, services/availability in the climbing centre may be restricted. In the case of pre-announced large-scale events, the climbing centre may be completely closed. However, use of the climbing facilities is guaranteed for a minimum of 320 days in the years, 8 hours per day.
3.2 Admission fees are laid down in our price list. Discounts and reduced-price admission tickets for the respective age groups are available only upon presentation of valid photo ID (e.g. Alpine Club membership card, identification card/passport with photograph). All users must be able to present their admission ticket at any time during the duration of their stay in the climbing centre.
3.3 Those who use the climbing centre fraudulently without purchasing an admission ticket or climbing centre users who do not pay the correct admission fee will be charged an increased admission fee of € 100.00; additional costs (damage claims) may apply.
3.4 Admission tickets – GTCs:
- Admission tickets are not transferable to another person/to another category.
- Misuse of tickets will result in the perpetrator having to leave the climbing centre, in a temporary ban on entering the climbing centre, and in the payment of a fine or other (compensation) claims.
- Season tickets cannot be extended or refunded should the owner be hindered in using the ticket owing to job reasons, illness, holidays, world trips or other private causes.
- If, for reasons of serious injury, the season ticket holder receives an order from a doctor to refrain from sports activities, we can make the season ticket holder an offer when the following conditions are fulfilled:
- You must bring us confirmation from your doctor immediately after your injury and hand in your season ticket.
- If your injury takes place during the first third of the period of your season ticket, we will extend the validity of your ticket – but only to a maximum of 20% of the length of time in question – until such time as your doctor allows you to recommence sports activities.
- If your injury takes place during the second third of the period of your season ticket, we will extend the validity of your ticket – but only to a maximum of 10% of the length of time in question – until such time as your doctor allows you to recommence sports activities.
- If your injury takes place later, i.e. in the final third of the period of your season ticket, no claims for an extension to the season ticket will be entertained. No refunds can be given for season tickets.
3.5 Climbing course – GTCs:
- Climbing courses only then take place if the stated minimum number of participants is met.
- Should you have any particular problems or previous injuries, please inform our climbing instructors in advance in order that they can take these into consideration during the course.
- Should you be hindered in taking part in the course for private reasons, for school/study reasons or for job reasons, no claims for a refund of course fees will be entertained.
- Cancellation conditions: Cancellations will be accepted up to 10 days before the start of the course. Should you cancel up to 48 hours before the start of the course, 50% of the course fees will be invoiced to you. Should you cancel less than 48 hours before the start of the course, you will be charged the full course costs.
- For reasons of safety we kindly request that all participants, beginners in particular, take part in the course on a regular basis.
- If, owing to the conduct of a course participant, safety can no longer be assured, we reserve the right to request that the participant in question leave the course; in special cases he/she may receive a refund of the course costs.
- Course fees and the corresponding admission tickets are not transferable and are valid only for the course dates and times as agreed.
- The courses on offer are listed on our homepage www.kletterzentrum-innsbruck.at.
- Registration for, and payment of, courses takes place online; in the case of private courses, you can register and pay here at the ticket counter.
- Should you have any special questions, place send an email to the climbing centre office email@example.com, or call us here in the climbing centre during open office hours (Mon – Fri, 4 pm – 7 pm) +43 (0)512 397340.
3.6 Equipment rental:
- Authorised to rent equipment are only those people who possess the necessary skills and experience to employ correct safety measures/belaying techniques and who are familiar with the operating instructions for the piece(s) of equipment in question. If this is not the case, they themselves must seek instruction in using the equipment from a competent person with the necessary knowledge.
- Children and minors without a declaration of parental consent are not permitted to rent equipment; instead, their equipment must be rented by the responsible supervising person.
- Equipment rented from us may only be used in our climbing centre; equipment is only issued upon deposit of valid ID.
- Those who borrow equipment are obliged to check the equipment before and after use for any obvious defects and to report these or any other irregularities immediately.
4. Danger warnings
4.1 Personal responsibility: Every user of the climbing centre is responsible him/herself for being in possession of, and making use of, the necessary skills and experience required for bouldering and/or rope climbing. If he/she does not possess these skills and experience, he/she must, him/herself, seek advice/instruction/assistance from a competent adult.
The operators of the climbing centre and the climbing centre staff do not carry out any checks to find out whether the users of the climbing facility possess the necessary skills and experience or whether they are proficient in the use of the (rental) equipment. With the purchase of their admission ticket, users acknowledge and accept these danger warnings and commit themselves to adhering to the Code of Conduct, available in brochure form here in the climbing centre, in order to keep possible risks to a minimum.
4.2 Dangers in the indoor hall:
- Owing to the danger of climbers falling onto the rope (e.g. belaying errors) and the risk of items falling down (e.g. broken holds), the fall zones beneath the climbing walls should be avoided as far as possible. Instead, alternative routes outside of the fall zones should be used.
- Safety areas occupied by each user’s climbing partner (belayer) should be treated as ‘exclusion zones’ so that belaying partners are not unnecessarily distracted.
- When routes are being set up or when maintenance work is being carried out there is an increased danger of falling items and, therefore, on no account should you enter cordoned-off areas.
4.3 Additional dangers in the outdoor area may occur subject to weather conditions: wind, rain, lightning, dampness, snow or ice.
4.4 Dangers specific to rope climbing: When rope climbing, the rope must be at least 50 metres in length. Falls when climbing, incorrect use of equipment, incorrect belaying techniques and/or false implementation of safety measures can lead to serious damage to health/physical injuries for the climber, for the belayer or for uninvolved third parties and even, in extreme cases, to fatal injuries. Deviating from set routes is forbidden; i.e. you may only use the pre-defined quickdraw routes. Deviating from set routes can lead to ropes cutting into structures and large holds which can, in turn, result in damage to the rope.
Belayers must remain attentive at all times, avoid the danger zones into which climbers or falling items may drop down and study equipment operating instructions (belaying devices in particular) carefully. Most serious accidents (e.g. vertebral injuries) occur due to belaying errors and/or the incorrect use of belaying devices or due to careless or incorrect knot tying. Therefore, PLEASE be sure of your partner’s belaying skills.
4.5 Dangers specific to bouldering: When bouldering, falls from greater heights can lead to serious damage to health/physical injuries for the climber or for uninvolved third parties and even, in extreme cases, to fatal injuries. Minimise risks by bouldering in accordance with your individual ability and try to climb down more frequently instead of jumping down. When you jump, try to land on both feet evenly, with a good amount of body tension, and then roll. Avoid other boulderers’ fall zones. Most accidents happen when boulderers fall uncontrolled to one side or backwards, which leads to landing asymmetrically with their weight unevenly distributed (e.g. ankle injuries) or landing in such a way that they support their body weight on their hands initially (e.g. arm fractures). When you boulder at greater heights or attempt difficult bouldering problems have someone spot you.
4.6 Dangers specific to climbing with the Toppas device (an automatic steel rope belay system): When using Toppas devices, you may only climb upwards in a straight line and you must maintain enough distance between yourself and other rope climbers. Climbing diagonally across the wall is not permitted! A rope climber falling into the steel rope of the Toppas device can result in a serious accident, in extreme cases it can even lead to the rope tearing. For this reason, the Toppas devices may only be used in the zone designated therefor (3 lines per device). After use, the steel ropes must be fixed back onto the protective cover. Mutual considerateness and cooperation/agreements with other users are essential. The absence of a partner check means that Toppas users must be particularly careful. Most accidents occur when the user forgets to attach the carabiner, resulting in him/her climbing up the wall unbelayed.
4.7 Children and minors: There are special risks associated with children and minors being present in the climbing centre and using the climbing facilities. Playing and running around in the indoor climbing hall creates a particular risk, since this can distract and/or hinder belayers and other climbers; playing and running around are, therefore, forbidden in the climbing centre. Standing or lingering around in the fall zone under climbers/boulderers and in areas where items could fall down from above is very dangerous and can result in serious accidents, even fatal injuries in extreme cases. Therefore, minors (without a declaration of consent from their parents/legal guardian) must be constantly supervised by the group leader responsible or by another competent adult (on behalf of the parents/legal guardian) throughout the entire duration of their stay in the climbing centre.
5. Hygiene and tidiness
5.1 Outdoor shoes: The special safety flooring both in the bouldering and rope climbing areas is easily damaged, therefore, it is strictly forbidden to enter the bouldering and rope climbing areas wearing outdoor shoes. Please use clean, dry, soft footwear and do not place any hard items on the safety flooring.
5.2 Changing rooms: We kindly request that climbers do not change in the outdoor area or in the main indoor climbing hall: please use the changing rooms. Ensure you have a € 2 coin with you for locking the storage lockers. Should you cause any damage, repair costs will be charged. The facility operator assumes no liability for the loss or damage of any articles left in the changing rooms.
5.3 Rucksacks and bags: Do not take rucksacks and/or bags into the climbing hall. Please take with you only what is absolutely necessary and lock the rest of your climbing gear and, above all, your valuables in the changing room lockers. Valuables and climbing equipment have, unfortunately, been repeatedly stolen out of rucksacks and bags left lying around in the climbing hall. Our tip: Put all your essential items in a soft rope basket and carry this with you from route to route. Items left lying around, including bottles, bags and rucksacks, create obstructions and will be removed by members of our staff.
5.4 Mobile phones, music and animals/pets: We kindly request when visiting the climbing centre that you switch your mobile phone to silent mode and store it in a locker in the changing room. Mobile phones can distract you or they can fall down. Telephoning while climbing/belaying is strictly forbidden. Do not wear earphones: loud music impedes your concentration and your audible awareness of danger. Animals/pets are not permitted in the climbing centre.
5.5 Topless climbing: For reasons of hygiene, we request that you do not climb without wearing a T-shirt in the indoor area and on all boulder mats. Topless climbing in public climbing centres is not as cool as some rock climbers seem to think it is! During busy times, in particular, when there are a lot of climbers in the hall, close contact with sweaty uncovered body parts is exceedingly unpleasant!
5.6 Climbing barefoot and entering the bistro barefoot are not allowed for reasons of hygiene. Owing to the risk of infection, rented climbing shoes must always be worn with socks. Clean, indoor trainers are also suitable for beginners or young children getting their first ‘taste’ of climbing.
5.7 Forgotten items: We do not keep any forgotten items or items that have been left lying around. Such items are initially put into a storage place then disposed of at regular intervals.
5.8 Alcohol and smoking: Smoking is forbidden throughout the entire climbing centre (likewise in the fenced-in outdoor area). Do not climb or boulder after consuming alcohol.
5.9 Dust exposure: We must point out that during very busy times in the climbing centre, users can be exposed to an increased amount of dust and magnesium in the air. This can pose a health problem for young children and people with respiratory ailments in particular.
- As facility operator we accept no liability in the case of theft or damage to items brought by visitors to the facility, except in the case of gross negligence or wilful intent.
- As facility operator we assume no liability for damage to property or persons caused by incorrect conduct by the facility user him/herself, caused by other users or caused by external companies.
- As facility operator we are merely accountable (with the exception of damage to persons) for our own gross negligence and/or that of one of our vicarious agents if the damage takes place in the course of setting up a route and/or through the breaking of a climbing hold. Climbing holds can become loose/move or break without this being foreseeable/visible to us as climbing hall operators.
- Claims for damages against us are limited to the insurance sum of our pecuniary damage liability insurance that exists at the time of the damage – currently € 5,000,000.
7. Data protection
7.1 General information: As facility operator we place a great deal of importance on maintaining the privacy of each and every user. The processing of personal data, therefore, always takes place in accordance with applicable data protection regulations, in particular those stipulated in the Austrian Data Protection Act (DSG 2000). All members of staff employed by the facility operator are obliged to handle all personal data confidentially in accordance with Section 15 of the Austrian Data Protection Act.
7.2 Processing and transfer/transmission of personal data: On principle we never process your personal data without your consent. We store personal data in accordance with the applicable statutory retention periods. Data will only be transmitted to third parties with your consent. This does not include data transmissions that are necessary for the secure use of our website. On principle we do not transfer any data to data processors (service providers).
7.4 Rights of revocation and objection: In accordance with the provisions of the Data Protection Act (DSG 2000), you have the right to revoke your consent to the use of your personal data at any time. In this case we will not reuse your data and will delete it in compliance with any statutory retention periods. You further have the right to object to the use of your data due to infringement of your overriding and legitimate confidentiality interests. If this condition is met we will delete your data in compliance with any statutory retention periods within a period of eight weeks.
8. Jurisdiction/place of performance/applicable law
If the user is an entrepreneur, the competent court for Innsbruck shall have exclusive jurisdiction for all disputes. If the user is a consumer as defined in the Consumer Protection Act, this applies only if he/she has his/her residence, habitual residence or place of employment in the administrative district of Innsbruck. Place of performance for all rights and obligations is the registered office of the facility operator. This agreement shall be subject to the substantive laws of Austria, without giving effect to the principles of conflict of laws.
9. Severability clause/miscellaneous
Code of Conduct in the Climbing Centre